Timeframe: We accept returns for unopened natural oils and butters within 14 days from the date of purchase.

Condition: The product must be unopened, unused, and in its original packaging with all seals and labels intact. If the product shows any signs of being opened, used, or tampered with, the return will not be accepted.

Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Refund Method: Refunds will be issued in the original form of payment used for the purchase.

Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a traceable shipping method and packing the product securely to avoid any damage during transit.

Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. Upon approval, you will receive instructions on how to return the unopened product.

Inspection and Refund Processing: Once the returned product is received and inspected to ensure it meets the return policy criteria, a refund will be processed within [insert number] business days. Please note that it may take additional time for the refund to reflect on your original form of payment.

Exclusions: For hygiene reasons, we do not accept returns on opened or used natural oils and butters, as well as on products that are on sale or marked as final sale.

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately upon receipt for assistance with a replacement or refund.

Customer Satisfaction: We strive to provide high-quality products and excellent customer service. If you have any questions, concerns, or feedback regarding your purchase or return, please do not hesitate to contact us. We are here to assist you in any way we can.