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FAQS

Q: Do your products contain any fillers or additives?

A: No, our products do not contain any fillers or additives. We believe in providing pure and high-quality natural oils and butter without any unnecessary additives.

Q: What are the ingredients in your natural oils and butters?

A: Our natural oils and butters are made from pure, high-quality ingredients. We provide detailed ingredient lists on our product labels or descriptions, and you can trust that our products do not contain soy, DPG or harsh chemicals.

 

Q: Are your products suitable for those with soy allergies or sensitivities?

A: Yes, our products are formulated without soy or soy-derived ingredients, making them suitable for those with soy allergies or sensitivities. However, we always recommend performing a patch test and consulting with a healthcare professional if you have specific concerns or allergies.

Q: Can your natural oils and butters be used as carrier oils for essential oils?

A: Our natural oils and butters are formulated for external use only. 

Q: Are your natural oils and butters safe for sensitive skin?

A: Our natural oils and butters are generally safe for most skin types, but it's always recommended to perform a patch test before applying them to larger areas, especially if you have sensitive skin or known allergies. If you experience any adverse reactions, discontinue use and consult a healthcare professional.

Q: Do your products undergo any testing for purity and quality?

A: Yes, we take quality seriously and strive to provide pure and high-quality natural oils and butters. We may conduct testing to ensure the purity and quality of our products.

Q: Do you offer any certifications or guarantees for the purity of your products?
A: While we may not offer specific certifications or guarantees, we are committed to providing pure and high-quality natural oils and butters. If you have any concerns or questions about the purity of our products, please contact our customer service team for further information.

WHAT IS YOUR RETURN POLICY?

  1. Timeframe: We accept returns for unopened natural oils and butters within 14 days from the date of purchase.

  2. Condition: The product must be unopened, unused, and in its original packaging with all seals and labels intact. If the product shows any signs of being opened, used, or tampered with, the return will not be accepted.

  3. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

  4. Refund Method: Refunds will be issued in the original form of payment used for the purchase.

  5. Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a traceable shipping method and packing the product securely to avoid any damage during transit.

  6. Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. Upon approval, you will receive instructions on how to return the unopened product.

  7. Inspection and Refund Processing: Once the returned product is received and inspected to ensure it meets the return policy criteria, a refund will be processed within [insert number] business days. Please note that it may take additional time for the refund to reflect on your original form of payment.

  8. Exclusions: For hygiene reasons, we do not accept returns on opened or used natural oils and butters, as well as on products that are on sale or marked as final sale.

  9. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately upon receipt for assistance with a replacement or refund.

  10. Customer Satisfaction: We strive to provide high-quality products and excellent customer service. If you have any questions, concerns, or feedback regarding your purchase or return, please do not hesitate to contact us. We are here to assist you in any way we can.

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