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SHIPPING POLICY

What You Need to Know

​We offer shipping within [insert country/region] for all orders placed on our website. Orders are typically processed and shipped within [insert number] business days from the date of purchase, excluding weekends and holidays.

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We provide various shipping options at checkout, with estimated delivery times based on the selected shipping method and destination. Please note that actual delivery times may vary due to factors beyond our control, such as weather, customs clearance, or carrier delays.

Shipping fees, if applicable, will be calculated and displayed at checkout. Any additional customs duties, taxes, or fees incurred for international orders are the responsibility of the customer.

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We take reasonable measures to package and protect your order to ensure it arrives in good condition. However, if your order arrives damaged or incomplete, please contact us within [insert number] days of receipt to report the issue and request a resolution.

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Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or losses due to incorrect or incomplete shipping information provided by the customer.

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For any questions or inquiries about our shipping policy, please contact us using the contact information provided on our website.

RETURNS AND REFUNDS

Everything You Need to Know

  1. Return shipping is paid by the customer. The customer is responsible for the cost of return shipping when returning a product.

  2. Returns are only accepted for unopened products. The product must be in its original, unopened packaging with all original tags, labels, and accessories included.

  3. Returns must be initiated within 14 days of receipt of the product. The 14-day return period begins from the date the customer receives the product, as confirmed by the tracking information.

  4. Products that have been opened, used, or tampered with are not eligible for return. The product must be in new, unused condition with all original packaging intact.

  5. To initiate a return, the customer must contact our customer service team and provide order details, reason for return, and request a return authorization (RA) number. The RA number must be clearly written on the outside of the return package.

  6. The customer is responsible for securely packaging the product to prevent damage during return shipping. We recommend using a trackable shipping method with insurance, as we are not responsible for lost or damaged packages during return transit.

  7. Once the returned product is received and inspected, a refund will be issued to the original form of payment, minus any original shipping charges and restocking fees, if applicable.

  8. If a returned product is found to be ineligible for return due to being opened, used, or damaged, the customer will be responsible for return shipping costs to have the product returned to them.

  9. We reserve the right to refuse any returns that do not comply with the above conditions or are deemed ineligible for return at our sole discretion.

  10. Please allow up to 10 business days for the refund to be processed after the returned product is received and inspected.

  11. This return policy applies only to purchases made directly from our website or authorized online channels. If the product was purchased from a third-party retailer, the return must be processed through the respective retailer's return policy.

PRIVACY POLICY

Trust Us with Your Information

Privacy Policy:

Thank you for visiting our website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website.

Information Collection: We may collect personal information such as your name, email address, and other relevant contact information when you voluntarily provide it to us through forms or other interactions on our website.

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Information Use: We use the personal information collected to respond to your inquiries, provide customer support, process orders, and improve our services. We may also use your information to send you promotional or marketing communications if you have opted-in to receive them, and you have the option to unsubscribe at any time.

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Information Sharing: We do not sell, rent, or share your personal information with third parties, except as required by law or as necessary to provide our services. We may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, subject to strict confidentiality agreements.

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Data Security: We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security.

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Cookies: Our website may use cookies, which are small text files stored on your computer or device, to enhance your browsing experience and provide personalized content. You can disable cookies in your browser settings, but this may affect the functionality of our website.

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Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

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Updates to Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective upon posting on our website. Please review this policy periodically for any updates.

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Contact Us: If you have any questions or concerns about our Privacy Policy, please contact us using the contact information provided on our website.

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By using our website, you consent to the terms of this Privacy Policy.

Last updated: APRIL 16, 2023

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